To ensure that all of our patients receive the uninterrupted attention that they deserve, we utilize an appointment system designed for enhanced efficiency. This gives you a specific time to speak to your dentist regarding your dental needs and a time to receive your treatment. As such, we request that you arrive on time for your appointment. If you are more than 15 minutes late, we may have to ask you to reschedule your visit.
Our goal is to provide all of our patients with superior care and an excellent customer service experience. Our cancellation policy aims to provide an equal opportunity for care to all scheduled patients. When we schedule an appointment, that time is dedicated to you and your care, so failure to arrive for your appointment means we are unable to treat any patients in that time period.
If the need arises to cancel your appointment, we request that you contact us to provide a 48-hour notice to cancel or reschedule. This enables us to use that time to schedule another patient who is in need of treatment. If you miss three appointments, you will be moved to same-day scheduling only.